TECHNICAL SERVICES MANAGER
Peggy Gregson EMAIL
The Folsom Police Department (FPD) Communications Division currently consists of one Division Captain, one Technical Services Manager, two Supervisors, twelve Full-Time and one Part-Time Dispatcher. The FPD Communications Center operates 24 hours a day, 365 days a year and is equipped with 6 enhanced 9-1-1 lines, 6 regular business lines and 4 "ring down" lines (direct phone links to surrounding agencies). AT&T language line, providing service in more than 124 languages and TTY/TDD capabilities for the hearing impaired is available on all incoming calls.
Duties of the Dispatcher include evaluating and prioritizing calls for service, dispatching police officers, and transferring emergency fire and medical calls to the appropriate agencies. Each call received is entered into a state of the art Computer Aided Dispatch System (CAD) that assigns and tracks the status of Folsom police officers. Officers are dispatched using a radio system capable of communicating with state and local agencies throughout Sacramento County.
The California Commission on Peace Officers Standards and Training (P.O.S.T) certifies all Dispatchers in public safety dispatching. Folsom Police is a POST certified agency and all dispatchers hold POST certifications. Additionally, FPD Dispatchers receive ongoing training throughout the year in a variety of areas related to public safety. The staff of the FPD Communications Division is committed to giving the highest quality and level of service to the citizens of Folsom.
Contacts and calls for service by the FPD are stored in a computer database. This stored information is easily retrievable and can assist FPD in responding to future calls for service. Additionally, the FPD Communications Center has access to local, State and Federal law enforcement databases providing access on the following information:
Criminal History records
Supervisors and Dispatchers in the Communications Center work twelve-hour shifts, usually with two dispatchers assigned to each shift. Many FPD Dispatchers began their careers with other law enforcement agencies which provides a broad range of experience. This wealth of experience has proven to be beneficial to the citizens of Folsom.