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Zoo Birthday Party FAQs

Can we bring in decorations?
Yes, you may bring in decorations except for music and balloons.
Do I provide my own food?
Yes, you provide your own food and drinks for you and your guests.  You may either bring in food or have it delivered.
What happens if it rains?
We have a few options if it rains on your party date.  You can choose to have the party despite the rain, in which case we may be able to move the party to the bear deck under a solid roof.  If given advance notice we can move the party to a different date, or you may cancel the party.
What if I don’t know how many guests will be showing up?
We will be taking a tally as your guests show up, so you can pay for any extra guests near the end of the party.
What if we have more than 30 guests?
If you have more than 30 guests, the price is $5 per person.  Keep in mind that children under two years old are free.
What is your availability?
Parties are available only on weekends and during either a morning or afternoon time slot.
What is your refund policy?
We ask that if you need to cancel your party, we must have at least 7 days notice to refund the full party price.
When can I arrive at the party deck?
You can arrive up to a half hour before your party to begin setting up decorations.
When do I need to pay for my party?
We ask that you pay the full amount as soon as possible.  This way you are ensured the date and time of your choosing.
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