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CALLING 911

What You Need to Know About 911

  • 9-1-1 is a three-digit telephone number that you can call 24 hours a day for police, fire or medical emergencies.
  • 9-1-1 should only be used for life-threatening emergencies or in-progress crimes.
  • If you call 9-1-1 with a situation that is not deemed to be an emergency, Folsom PD dispatchers will refer you to the non-emergency number (916) 355-7231.
  • When you call 9-1-1, your address, telephone number and the billing information name is automatically displayed on our phone system; however, we will ask you for this information each time you call 9-1-1 to verify the information for accuracy.
  • 9-1-1 can be called from cellular telephones regardless of whether the phone has an active contract.  Children call 9-1-1 frequently from their parent's "old" phones while playing.  Please don't give your children old cell phones without removing the batteries!

What Happens When You Call 9-1-1 The dispatcher will ask you what type of emergency you have - Police? Fire? or Medical? You must remember to:

*Stay on the line *Remain calm *Answer all questions

Folsom Police Department (FPD) is a primary Public Safety Answering Point (PSAP). This means, all calls from within the City limits are routed to the Folsom Police Department. When a 9-1-1 call is received, the dispatchers evaluate the caller's needs. If the call involves a fire or medical emergency, the call is transferred to the Sacramento Regional Fire Communications Center (SRFCC). Dispatchers at SRFCC have received specialized training and certification in Emergency Medical Dispatching (EMD). SRFCC dispatchers will evaluate medical calls for service and provide pre-arrival assistance to callers. What to expect when you call 9-1-1

The types of questions you should be prepared to answer are:

      • Is this a police, fire or medical emergency?
      • Where is the emergency?
      • What is occurring?
      • When did this occur?
      • Do you have any suspect and/or suspect vehicle descriptions?
      • Are there now, or were weapons involved? (gun, knife, stick, etc.)

You will be asked to give your name, address and telephone number (anonymous calls are accepted). If you wish the responding police officers to contact you at your home or business, advise the 9-1-1 dispatcher. Please remain on the telephone to provide additional information as requested.

  • DO NOT hang up until the dispatcher advises you to do so.
  • ALLOW the dispatcher to direct the questions.

Examples of Emergency calls:

  • In progress crimes
  • House/structure fire
  • A person has been shot
  • Bank/business robbery
  • Burglary in progress/just occurred
  • Someone is having a heart attack
  • Traffic accident with injuries involved
  • Life threatening medical aid

Please do not call 9-1-1 for Non-Emergency calls such as:

Loud party or music
Parking violations
Barking dog
Road Information
My car was towed. How do I get it back?
The traffic light is broken
I scraped my knee
Non-injury traffic accidents
Time delayed reports with no suspect information

Note: Calls to 9-1-1 for non-emergencies require the dispatcher to divert his or her attention away from real emergencies and may create a delay in responding officers to the scene of a serious crime.

Calling 9-1-1 and Hanging Up

Whether you call 9-1-1 on purpose or by accident, the dispatcher will receive your caller information even if you terminate the call before the line is answered. The dispatcher will immediately call you back and inquire if an emergency exists. If the line is busy, the dispatcher will have an operator interrupt your call so that he/she may determine if there is an emergency at your residence or business. If the line is not answered when the dispatcher attempts to call, an officer will be dispatched to the address from which the call originated to "check the welfare" of the residence or business.

These procedures are followed as a safeguard in the event someone tries to make a discreet call and is interrupted or unable to speak for various reasons.

If you dial 9-1-1 in error, please remain on the line and advise the dispatcher that you have made a mistake.

TTY/TDD Callers

If you use a text telephone (TTY/TDD), make sure you know the correct way to dial 9-1-1 on your machine. After dialing 9-1-1, it’s very helpful to the dispatcher if the caller taps the space bar several times on their keyboard, then wait, (tapping the space bar is not a requirement), repeat this procedure continuously until the dispatcher activates his/her dispatch TTY/TDD device. When the dispatcher’s TTY/TDD is activated, it will automatically type "Folsom 9-1-1, What is your emergency GA". Please reply with your address and state your emergency. Stay on the line with the dispatcher until he/she advises you to terminate the call (sksk).

If you do not have access to a text telephone or a hearing person is not available to call for you, dial 9-1-1 and leave the phone off the hook. If you can talk, repeatedly state your problem or make frantic sounds that can be heard by the dispatcher. The telephone system’s viewing screen will display your location and the dispatcher will send help to you. Tapping the space bar is not a requirement. All calls into the Communications Center that are "open line" or when a person is "not speaking" will be tested for a possible TTY/TTD caller.

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