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Citizen Alert System

Folsom Police Department
Presents
Citizen Alert System

The Folsom Police Department now has a citizen alert system in operation through Everbridge. This program allows the Folsom Police Department to call you with important public safety information. This notification system is geographical based and will only be used at the direction of a supervisor. Circumstances for use could be notification of a missing child, necessary evacuations, or other public safety concerns.

When a supervisor determines that a notification is appropriate they will notify the Folsom 911 Dispatch Center who will initiate a call out. A message will be prerecorded and a geographical area of the City will be notified via telephone of the important public safety information. If there is no answer on your telephone a message will be left on your answering machine. The message will tell you what action to take, such as look for the missing child, stay inside your home or evacuate, depending on the type of emergency. If you have important information to report back to the Police Department please call us with that information, such as you found the child. If you do not have information, no phone call should be made to the Police Department. When the incident is over, if appropriate, we will call again with another prerecorded message advising the emergency has passed.

Every hard wired phone in Folsom is listed in the data base of phone numbers in the system. TDD/TTY, cellular telephones and telephones that are internet based (Voice over Internet Protocol – VoIP), such as Vonage, etc, are not listed in the data base.  Due to the increasing popularity and usage of cell phones, we have found it necessary to include wireless device numbers in our database. If you are interested in voluntarily registering your wireless device(s) with us, digital home number or VOIP Voice over Internet Protocol number, follow this link to our Self Registration Portal

In addition to the above mentioned wireless devices, the system also has the capability of delivering messages to the deaf and hard-of-hearing community.  Currently the system DOES NOT auto-detect TTY/TDD machines. To receive these messages you must voluntarily register as a TTY/TDD user in the Self Registration Portal.   In the event of a public safety notification all telephones you have listed in our database will be called with the same information.


Frequently Asked Questions:

Do you already have my phone number?

If you have “landline” service, yes: We have both listed and unlisted, business and residential phone numbers within the City of Folsom.

Our database is managed quarterly by AT&T, which consolidates customer address information of all landline telephone service providers in the Folsom area. If you are a “landline” customer of AT&T, Verizon or Frontier, no action is required.

If you have digital or internet telephone service, check with your phone provider to see if they are “E911 compliant” and that your account information is current. If they are not “E911 compliant” you may add your telephone number to the “Voice over Internet Protocol/Secondary number” field or the “Primary phone number” field.

Can I have my phone number be associated with multiple locations?

Yes. Our system does not allow the phone number to be associated with more than one address in the database. The most recent address change to the phone number will be the one used.

Is my number safe?

Yes. Your number is only used for emergency notifications, and is kept locally. We do not sell or distribute any of your information for any purpose not directly related to Public Safety.

I live in a remote area, sometimes my location is hard to find?

Emergency notifications are usually geographically based. Please consider using the Self Registration Portal to indicate your location accurately. PO Boxes will not work for this service.

I did not get called during a recent event. How can I be sure my information is correct?

Because emergency notifications are usually geographically based, showing the system your accurate address on the mapping application will solve the problem in most cases. You can use the Self Registration Portal for this.

Will my telephone get called if the power goes out?

If your telephone is “corded”, meaning a Plain Old Telephone powered by the phone line, yes. If you have a cordless phone, it will work as long as the base unit has battery or backup power. If you are you are using a cell phone, your cell tower may be affected.

Can I add more than one cell phone number to my address?

Yes.  During an emergency, we need to reach as many numbers and households possible, in the shortest amount of time. If you need to add cell numbers to your address, include people that can relay emergency messages to other household members.

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