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Frequently Asked Questions


1. What is the Folsom SmartCart Recycling Program?
SmartCart is the city's recycling program that offers Folsom residents the following services:

  • Variable Can Rate: choice of a 65 or 95-gallon (gray) garbage cart.
  • Commingled Recycling: choice of a 65 or 95-gallon (blue) cart for commingled recyclables, including mixed paper, glass, tin and aluminum cans, plastic bottles, etc.
  • Green Waste: a 95-gallon cart (black cart labeled "green waste" or a green cart) for grass clippings, leaves, weeds, prunings, etc.

2. Does the City offer a service for disabled people who have difficulty bringing their carts to the curb?
Yes, the city has a program for disabled residents who cannot wheel their waste carts to the curb. The driver will wheel your cart to the curb for collection and return the empty cart to its storage location after its been serviced. There is no additional cost to residents who use this program but participants must provide a doctor's note for authorization. Please call (916) 355-8367 to register.

3. What are the rates for the SmartCart Recycling Program?
The rates are dependent on the size of your garbage cart. The following rates include the garbage cart, the recycling cart, the green waste cart, Household Hazardous Waste pickup, and Neighborhood Cleanup service.

The first and second green waste and recycling carts are included in your solid waste rates. Additional green waste and recycling carts are available for $1.50 per month per cart fee.

Standard Rates:

65-gallon garbage cart

$22.50 per month

95-gallon garbage cart

$25.50 per month

Additional garbage cart

$19.05 per month (each)

With Green Waste Exemption ($1.00 discount):

65-gallon garbage cart

$21.50 per month

95-gallon garbage cart

$24.50 per month

4. How can I exchange one of my carts for a different size?

The blue garbage and recycling carts come in 65-gallon and 95-gallon sizes. The green waste carts come only in the 95-gallon size. Residents may request service changes up to three times per year. Please call the Solid Waste Division at (916) 355-8367 and a trained Customer Service Representative will coordinate your cart exchange.

5. My cart was missed. What can I do?

Please call the Solid Waste Division at (916) 355-8367. Your cart will be dumped the same or next day.

6. What can I do if one of my carts is full and I need extra service?
For a $15 per cart fee, the City will provide an additional pickup for your garbage, recycling or green waste cart (weekdays only). Please call (916) 355-8367.

7. Who may I call about billing questions?
If you have billing questions, please call the Utilities Billing Department at (916) 355-7295. 

8. Download a list of acceptable materials to place in your recycling, green waste and garbage carts.

9. Do I need to wash my recyclables before I put them in my cart?
It is always a good idea not to leave too much food residue on any containers. A quick rinse may be helpful to wash away excess residue.

10. May I place my green waste into plastic bags?
No. Plastic bags become a contaminant in the green waste.

11. Is the green waste going to smell after two weeks?
Grass clippings can become “anaerobic” after several days and can generate some odors. However, the odors are mostly contained in the cart if the lid is kept closed.

12. How can I recycle if I live in an apartment?
Residents in a number of the city's multi-family dwellings can recycle their junk mail, newspapers, cardboard, beverage containers and other recyclable materials all in one dumpster. Recyclables can be "commingled" into designated white dumpsters. Residents can also get a free tote carrier (while supplies last) to conveniently store and carry their recyclables to the recycling dumpster. For additional information or to find out if your apartment complex is participating, please call 355-8367.

13. I own or manage a business in Folsom and I want to recycle. What can I do?
Call the Recycling Hotline at (916) 355-8367 to enroll in our Commercial Recycling Program or schedule a free waste audit.

14. Does the City provide temporary dumpster rentals for construction and demolition materials?
Yes, both the City and private haulers provide temporary dumpster rentals. Please call (916) 355-8367 for more information.

15. How do I recycle or dispose of Household Hazardous Waste and Electronic Waste (E-Waste)?
To schedule a Household Hazardous Waste (HHW) or E-waste pickup or learn about the City’s program, please visit www.FolsomHazMat.com or call (916) 355-8367 ext. #3.

16. Are there any “drop-off” recycling locations in Folsom?
Yes, community bins are available for dropping off various recyclable items. Click here for a list of locations and acceptable items.

17. Why are recyclables and green waste collected every other week?
After carefully reviewing many program options, the City elected to implement a bi-weekly (every other week) collection program in order to maximize efficiency and keep rates low. Many neighboring jurisdictions have successfully implemented similar bi-weekly collection programs throughout the region.

18. How can I keep track of my recycling and green waste collection schedules?
A collection calendar is mailed to your house annually in July showing the collection schedule for green waste and recyclables. Recycling and green waste is picked up on your regular garbage day, alternating every other week. If you have not received a schedule, you can go to green waste and recycling schedule on our website. You may also receive a printed copy by contacting the Solid Waste and Recycling Division at (916) 355-8367. Please leave your name, phone number and address, and one will be sent to you.

City Waste Collection Services Phone Number

Solid Waste and Recycling Division

(916) 355-8367 ext. #1 for all

Residential extra pickups

 Residential Services

Neighborhood Cleanup Program

 

Missed, damaged, additional cans

 

Dumpster Rentals

 

Commercial Service Changes or Missed Pick-up

(916) 355-8367 ext. #3 for all
Commercial Services

Household Hazardous Waste Collection

(916) 355-8367 ext. #2

Residential Billing

(916) 355-7295

Commercial New Accounts

(916) 355-7225

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