Dispatchers are often the first in line in emergency service response—the calming voice you hear when you are hurt, in danger, or need help fast. The week of April 9 is National Public Safety Telecommunicators Week, honoring the men and women who answer 911 emergency calls, and dispatch police, fire, and paramedic personnel that provide life-saving assistance.
The City of Folsom’s 12 dispatchers handled more than 103,300 calls in 2016, and 98% of those calls were answered within 10 seconds. Folsom dispatchers work in teams of two to ensure emergency responders are ready when every second counts. While one dispatcher responds to emergency calls, the other dispatcher relays the critical information to the appropriate responders.
Folsom Police Department dispatchers will be recognized at the Organization of Public Safety Telecommunicators Week banquet on April 8; Elva Valasek will be named Dispatcher of the Year and Jennie Paranial will receive the Customer Service Award. The celebration will continue throughout the week with special activities, honoring all of the City’s dispatchers. Join us in honoring the first responders on the other end of the line.