Online Billing Help Documents

Migrating Your Account

  • Customers who had an on-line account prior to August 2015 should not create a new login. Instead, please follow these instructions to migrate the 'old' account into the updated system. If you have changed your email address, please contact office staff for assistance before starting the process.

Creating An Account

  • For customers new to City of Folsom On-Line Billing, this document shows how to create a profile, then attach a utility account to that profile.

Auto Pay

  • Step-by-Step instructions for setting up Auto Pay through your online account, and for making changes to current Auto Pay settings.

One Time Payment

  • How to make a payment without an on-line account or the need to login.

Using Your On-Line Account

  • Help for accessing your account, making payments, and updating saved information.