When to Call 911

You may know Folsom Police Communications Center as “the Dispatch Center”, “911”,  “the Communications Center”, or just “Dispatch”.  Regardless of what you may call us, we’re here to help you during an emergency.

Because non-emergency calls to 911 delay the dispatcher’s ability to take calls from true emergency callers, it’s important to know when to contact us and how. 

911 is only to be used in emergency situations.  An emergency is any situation that requires immediate assistance from the police, the fire department or an ambulance.  If you are ever in doubt of whether a situation is an emergency you should call 911.  It’s better to be safe and let the 911 Dispatcher determine if you need emergency assistance.

Examples of When to Call 911 When Not to Call 911
Heart attack or stroke For information
House fire When the power is out
Physical violence of any kind For paying tickets
Burglary or theft in progress For your pet
Car accident with injuries As a prank
Suspicious activity occurring now For a clogged storm drain
Anything else that seems like an emergency!!  


If you call 911 with a situation that is not deemed to be an emergency, Folsom Police dispatchers will refer you to the non-emergency number 916-355-7231.

Folsom Police Department is a primary Public Safety Answering Point (PSAP). This means, all calls from within the city limits are routed to the Folsom Police Department. When a 911 call is received, the dispatchers evaluate the caller's needs. If the call involves a fire or medical emergency, the call is transferred to the Sacramento Regional Fire Emergency Communications Center (SRFECC). Dispatchers at SRFECC have received specialized training and certification in Emergency Medical Dispatching (EMD).  SRFECC dispatchers will evaluate medical calls for service and provide pre-arrival assistance to callers.

Make the right call.  If it’s potentially life threatening or you’re in doubt, don’t guess – call 911.