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Communication Center

The Folsom Police Department Communications Center is the first point of contact for the community. It is a State 9-1-1 Public Safety Answering Point staffed by 12 dispatchers 24 hours a day, 365 days a year.    

The main functions of the Communications Center are to efficiently answer calls for service and send resources where needed.  This includes emergency and non-emergency calls. Dispatchers are responsible for knowledge of basic laws, geography of the city, computer proficiency, dispatching of police officers to calls via the radio, mobile data terminals and computers.

Dispatchers are highly skilled and compassionate individuals that possess good communication skills, effective decision making abilities, and controlled demeanor.   They are trained to handle an array of calls such as difficult 9-1-1 calls reporting a baby not breathing, a car crash, parking complaints, noise disturbances, fights, etc.

When to call 911

When should I use 911?
Perhaps the most important thing to remember about 911 is when to use it. It is not meant to be used to contact the Police Department about routine matters. 911 is solely used to report emergencies.

What Is An Emergency?
An emergency is when IMMEDIATE Police, Fire Department, or Paramedic assistance is necessary to protect life or property.

• To report a fire
• To save a life
• To stop a crime in progress or report one that has just occurred

Call non-emergency police 916-355-7231:
• When a crime has already occurred and the offenders are no longer on scene
• For nuisance calls (e.g., barking dogs; landscape and construction noise)
• To obtain information from the Police Department
• To speak with an officer
• For non-emergency situations

What Happens When you Call 9-1-1 
The Dispatcher will ask you questions to determine the type of emergency you have (Police, Fire, Medical?). 

Remember to:
• Stay on the line
• Remain calm
• Answer questions