New Text-to-9-1-1 Service

If you need to contact 9-1-1 for emergency services, you can now do it by text anywhere in Sacramento County, including Folsom.

Sacramento County 9-1-1 Centers representing all law enforcement and fire agencies in the region announced Text-to-9-1-1 service is now available countywide. This means all 9-1-1 public safety dispatch centers are now equipped to receive and respond to mobile phone Text-to-9-1-1 messages from citizens.  

Individuals who are deaf, hearing- and speech-impaired members of the community, or those in a situation where it is too dangerous to dial 9-1-1, will have another option to call for help in an emergency – Text-to-9-1-1. The benefits to citizens are significant, especially in cases when the caller cannot communicate verbally. Examples include not only the hearing-impaired, but also when a crime is in progress, the caller is facing domestic abuse, the caller is injured and cannot speak, or other scenarios. 

Even where Text-to-9-1-1 is available, standard voice calls to 9-1-1 are still the recommended method of contacting emergency services for help.

Here are some guidelines for how to contact 9-1-1.  If you use a wireless phone or other type of mobile device, make sure to do the following in an emergency:

•             If you can, always contact 9-1-1 by making a voice call, “Call if you can – Text if you can’t.”

•             If you are deaf, hearing- or speech-impaired, and Text-to- 9-1-1 is not available, use a TTY or telecommunications relay service, if available.

•             If you text 9-1-1 and text is not available at that time or in your area, you will receive a bounce-back message advising “text is not available please make a voice call to 9-1-1.”

•             Location accuracy varies by carrier and should not be relied upon. Be prepared to give your location.

•             Text-to-9-1-1 service will not be available if the wireless carrier cannot ascertain a location of the device sending the message.

•             Text-to-9-1-1 is not available if you are roaming.

•             A text or data plan is required to place a text to 9-1-1.

•             Photos and videos cannot be sent to 9-1-1. They cannot be received at

the 9-1-1 center currently. 

•             Text messages should be sent in plain language and not contain popular abbreviations (SMH, LOL, ICYMI) or emojis, which will not be recognized.

•             Text-to-9-1-1 cannot be sent to more than one person. Do not send your emergency text to anyone other than 9-1-1.

•             Texts must be in English only. There currently is no language interpretation for text available.  This is still in development.