The City of Folsom launched See Click Fix Folsom, a free app that improves the public’s ability to submit and track non-emergency service requests through an online and mobile platform. The place-based reporting platform allows residents to document neighborhood concerns and improvements, ranging from litter and flooding to damaged sidewalks and malfunctioning traffic signals.
With the online and mobile reporting platform, residents can report concerns through service request categories via the City of Folsom website, mobile applications (iPhone, Android), Facebook App, and SeeClickFix.com. When submitting issues via mobile app, for example, residents can provide locational, descriptive, and photographic information as they see the issue in real time. Once an issue is submitted, the resident, City of Folsom staff, and anyone ‘watching’ the area will receive an alert. Folsom city staff members can then acknowledge the service request, route it to the proper department, and update the request once it’s been resolved.
Launched in 2008, SeeClickFix allows citizens anywhere in the world to report and monitor non-emergency community issues, ranging from potholes and planted trees to garbage and graffiti. Through web and mobile applications, as well as embeddable widgets, SeeClickFix empowers citizens, community groups, media organizations, and governments to work together to improve neighborhoods. It is the most widely distributed citizen-reporting tool in the country, having recently surpassed 1 million issues. SeeClickFix supports the Open311 standard that promotes improved communication between local municipalities and the citizens they serve. The platform is fun and easy to use for citizens, while being inexpensive and easily adaptable for governments. Over 60 percent of issues reported on SeeClickFix are ultimately resolved.